Corporate Disclosure

1. Company Information

Registered Address

5318 44 Ave
Taber, AB T1G 1B5
Canada

Contact Information

Phone: +1 403-968-8620
Email: [email protected]
Website: https://quorela.com

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM MST
Saturday - Sunday: Closed

2. Business Activities

Primary Business

Quorela specializes in the sale and distribution of electric personal mobility devices, including:

• Electric scooters for urban commuting
• All-terrain electric scooters
• Self-balancing hoverboards
• Related accessories and replacement parts

Service Area

We currently serve customers throughout Canada, with shipping available to all provinces and territories.

Business Model

Quorela operates as a direct-to-consumer retailer through our online platform. We focus on providing transparent product information, safety education, and customer support.

3. Regulatory Compliance

Consumer Product Safety

All products sold by Quorela comply with:

• Canada Consumer Product Safety Act (CCPSA)
• Applicable electrical safety standards
• Battery safety regulations
• Age-appropriate labeling requirements

Business Licenses

Quorela maintains all required business licenses and registrations for operation in Alberta, including:

• Alberta corporate registration
• GST/HST registration
• Municipal business licenses

Privacy Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. See our Privacy Policy for details.

4. Advertising Standards

Truth in Advertising

Quorela adheres to Canadian advertising standards and guidelines:

• All product claims are based on actual testing and specifications
• Performance specifications include disclaimers about variable conditions
• We do not make unsubstantiated claims or guarantees
• Comparative advertising, if any, is fair and accurate

Transparent Specifications

We provide clear information about:

• Product performance under optimal conditions
• Factors that affect performance (weight, terrain, temperature)
• Safety requirements and recommendations
• Warranty coverage and limitations
• Maintenance requirements

5. Consumer Protection

Clear Terms and Policies

We provide clear, accessible information about:

• Pricing and payment terms
• Shipping and delivery
• Return and refund policies
• Warranty terms
• Customer support procedures

Customer Rights

We respect and uphold customer rights under Canadian consumer protection laws, including:

• Right to accurate product information
• Right to fair pricing without hidden fees
• Right to return products as per our policy
• Right to privacy and data protection
• Right to warranty coverage

6. Product Safety Commitment

Safety Information

We provide comprehensive safety information with all products:

• User manuals in English and French
• Safety warnings and precautions
• Age and weight restrictions
• Protective equipment recommendations
• Maintenance instructions

Product Recalls

In the event of a product safety issue or recall:

• We will promptly notify affected customers
• We will comply with Health Canada recall procedures
• We will provide remedies as required (repair, replacement, or refund)
• Recall information will be posted on our website

7. Environmental Responsibility

Product Disposal

We provide information about responsible product disposal:

• Battery recycling guidelines
• Electronic waste disposal
• Local recycling programs

Packaging

We strive to minimize packaging waste while ensuring products arrive safely:

• Use recyclable packaging materials where possible
• Right-size packaging to reduce waste
• Provide recycling information on packaging

8. Accessibility

Quorela is committed to making our website and services accessible to all customers. We strive to:

• Maintain website accessibility standards
• Provide alternative formats for information upon request
• Accommodate customers with disabilities
• Continuously improve accessibility features

9. Dispute Resolution

If you have a concern or complaint:

1. Contact our customer service team
2. We will work to resolve the issue promptly and fairly
3. If unresolved, you may escalate to management
4. External dispute resolution options are available through consumer protection agencies

10. Changes to This Disclosure

We may update this Corporate Disclosure from time to time to reflect changes in our business practices or regulatory requirements. Updates will be posted on this page with a new "Last Updated" date.

11. Contact Us

For questions about this disclosure or our business practices:

Quorela Inc.
5318 44 Ave
Taber, AB T1G 1B5
Canada

Email: [email protected]
Phone: +1 403-968-8620